Error messages

Common messages in plain language and what to do next.

The messages you are most likely to see, sorted by area. Numbers and names in the messages are examples. When a start is refused, theconsumer.ai charges no credits.

Credits and limits

Message	Meaning	What to do
There are not enough credits to start this Study.	Your team has fewer credits than the survey run costs. For ad-hoc questions it says Not enough Credits are available for this question.	Choose fewer participants or ask an owner to get more credits. Billing
Your credit limit has been reached.	Your personal credit limit for this period isn't enough for the start.	Ask an owner to raise your limit on the Usage page. Credits, usage & limits
Your plan limit is not sufficient for this Study.	Your team's plan doesn't cover this scope.	Talk to your account manager at theconsumer.ai.
Premium Twins are available from the Grow plan.	Your team is on On Demand or Start.	Change plan or choose a panel of Dynamic Personas. Audience
Your own panels of Premium Twins are available in the Enterprise plan only.	Your team's plan is below Enterprise.	Change plan or choose another panel. Audience
Your team has no credits left. Buy credits, then continue or remove every paused request.	Without a subscription or contract, the trial credits and packages are used up. The chat is locked.	Go to billing with Buy credits. Billing

Start and confirmation

Message	Meaning	What to do
The price check expired. Start again.	Too much time passed between showing the price and your click.	Start again.
The price is now 60 credits. Start again to confirm.	The price changed, for example because the audience changed.	Check the new price and start again.
Confirmation expired	A card in the thread is no longer valid. The reason is shown below it, for example This confirmation is no longer valid because the audience changed. Request a fresh confirmation.	Ask Iris to prepare the confirmation again. Tools & approvals
Another decision is still open.	A card in the thread is already waiting for you.	Confirm or decline the open card.
The research question still contains the placeholder [packaging]. Replace it and start again.	A placeholder from a template was left in.	Replace the placeholder in the design. Templates
The Panel is no longer available. Select another Panel.	The chosen panel was archived or can no longer be used.	Choose another panel. Choose or create a panel
This preparation changed in the meantime. Check it again.	The design or audience changed after the preparation.	Use Request a new preparation to have it prepared again.

Survey and analysis

Message	Meaning	What to do
Survey failed (Failed at 40 / 100 answers)	The survey run didn't finish. Your team gets all credits back.	Start again creates a new survey run; Adjust design opens the design first. Problems & refunds
Analysis failed	The answers are in, but the report wasn't created.	Resume interpretation. It costs nothing.
Survey cancelled · 30 of 50 respondents · 20 credits refunded	The survey run was cancelled. Only complete respondents are charged.	Nothing. The answers so far stay readable.
Not interpretable	More than 20% of the answers to this question failed for technical reasons.	Don't use this question's result; survey again if needed. Judge reliability
No answer (technical): 3	This many answers failed for technical reasons. They don't count and cost nothing.	Nothing, as long as the question isn't Not interpretable.
Too many failed answers for themes	Too many answers to an ad-hoc question failed to form themes.	Read the individual answers or ask the question again.

Panels

Message	Meaning	What to do
Only Team Owners can start Panel generation.	Only owners generate panels.	Ask an owner. Members & roles
Not enough Credits for this Panel. The Target Definition remains open.	All free panel slots are in use and the balance does not cover an additional panel.	Buy credits or archive a team panel. Manage panels
The price has changed. Check it and confirm again.	A panel slot was taken or freed since the card opened.	Check the new price and choose Create again.
This audience cannot be generated.	The description can't be turned into a panel as it stands.	Describe the audience differently with Iris.
Only 6 of 20 persons could be generated consistently for this target group.	Generation failed; a hint below names the main reason.	Describe the audience more precisely and generate again. A failed panel costs no credits.
19 of 20 participants on the panel card	The panel has fewer people than ordered.	Check the number under Participants before you start.

Design and stimuli

Message	Meaning	What to do
Someone changed this design in the meantime. Load the current design or keep your change.	Someone else edited the same design at the same time.	View differences, then Load current design or Keep my change. Survey design
A personal file is only yours: share it with the Team first.	A stimulus is still a personal material.	Share the file with the team. Stimuli & materials
A stimulus is too large: images up to 10 MB, PDFs up to 20 MB and 20 pages.	The file exceeds the limits for stimuli.	Make the file smaller or shorter.
At most 10 stimuli per design	The design already has 10 stimuli.	Remove a stimulus.
Changes are paused for maintenance.	theconsumer.ai is under maintenance.	Try again later.

Iris and files

Message	Meaning	What to do
This turn failed.	Iris couldn't finish her reply.	Retry.
The queue is full.	You've already queued several messages.	Wait until Iris is done, or remove messages from the queue.
Files must be 50 MB or smaller	The file is too large to attach.	Use a smaller file.
Background could not be saved.	The change to a study's background didn't go through.	Reload the page and make the change again. Background
Briefing.pdf can't be read.	The file isn't a PDF or its PDF could not be read. It can't be background.	Save the PDF again and upload it. Files & materials
The AI service is temporarily unavailable.	A background service isn't responding right now.	Wait a few minutes and try again.

Integrations

Message	Meaning	What to do
Link expired	The confirmation or upload link is older than 7 days.	Have the integration request it again.
Link invalid	The key was revoked, Integrations were switched off, or the subscription ended.	Create a new key or switch integrations on, then have it requested again. Integrations
The team is short of credits: 20 credits available, 50 credits needed.	Same as the credit message above.	Have more credits added.
Your credit limit is not enough: 20 credits left, 50 credits needed. Ask an owner to raise it.	Your credit limit doesn't cover this start.	Ask an owner to raise the limit.
Another member is starting this survey right now.	Someone already confirmed the same link.	Nothing.
Switch on Integrations first	Keys only exist while integrations are on.	Turn on the Integrations switch.
Link expired with Start the connection again in the app.	An app's connection page was open for more than an hour or has already been used.	Connect again in Claude or ChatGPT.
Confirm your sign-in with your second factor first.	You have a second factor but haven't confirmed it in this session.	Confirm the second factor, then Connect again.

Team and account

Message	Meaning	What to do
Invite not found or expired	The invitation is older than 7 days or was removed.	Ask an owner to renew the invitation.
You no longer have permission for this change.	Your role doesn't allow it, or it just changed.	Ask an owner.

General

Message	Meaning	What to do
This item changed in the meantime. Reload it and try again.	Someone worked on it at the same time.	Reload the page and try again.
Too many requests. Wait a moment and try again.	Too many actions in a short time.	Wait briefly.
Check your internet connection and try again.	The connection dropped.	Check your connection and try again.
Something went wrong. Try again.	An unexpected error.	Try again. If that doesn't help, note what you did and contact your account manager at theconsumer.ai.